Venster grows by more than 50% with Salesforce support

With extensive experience in the world of architecture, Venster was founded in 2015 and since then they have established themselves as market leaders in the installation of doors and windows with a very high level of airtightness and acoustics. Always committed to providing a top-notch sales process and backed by the best products in their category, for them the most important thing is to provide a “perfect service” from start to finish.

Their main challenge was the lack of communication and visibility of internal processes between areas, which prevented them from having all the information in one place, making it difficult to find the necessary data. As a consequence, simple processes such as creating quotes became a challenge and did not allow them to meet the goal of “perfect service”.

To do so, they needed a tool that connected all areas and allowed them to track each project in real time. Through Salesforce's Sales Cloud and with the help of ETC (Cloud Transformation Specialists), Venster decided to take the step towards digital transformation to optimize their processes and improve their service.

Thanks to Salesforce CRM, today they can visualize their entire sales and installation process in real time, from import status, collection percentage, including the progress of each work. The reporting tool has also allowed them to obtain key business insights, helping them to make better decisions about where to invest, which customers need more timely attention, which brands are the best sellers, among other metrics.

Since its implementation in 2020, Venster has had an exponential growth, with 2021 being its best year in sales since its foundation.

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